Our hours of operation are from 8:30am (ET) through 3:30pm (ET), M-F.  During this time, our customer support staff (Lori) is in, and she knows everything about everything (just ask her...)  After 3:30, there's a fair to middlin' chance you'll catch us in, but we might not be able to help you.  eMail Address:  SylvaRocks@aol.com Phone Number    : 828-634-0160 Toll Free Number: 877-213-2846 Our Address: SylvaRocks 284 Pine Ridge Drive Franklin, NC 28734